Full-time (40 hours per week)           Location: Abidjan, Ivory Coast

Join a dynamic and passionate team that is transforming the energy sector. There’s so much to do! We are constantly collaborating with new distribution partners in emerging markets to design the energy solutions of tomorrow. We are also working on developing innovative technical solutions, improving customer service, and implementing useful support tools to grow the market and accelerate growth for us and our partners. We are looking for motivated individuals who are ready to bring fresh perspectives and contribute to a rapidly evolving sector.

As a Solar Technician, you will be responsible for technical support, troubleshooting, and resolving issues reported by customers in the field regarding their home solar kits/systems (batteries, flashlights, radios, lamps, solar panels, etc.). You will train sales agents and other technicians in charge of customer installations on the operation, troubleshooting, and installation of the products. Your day-to-day work will involve managing technical after-sales service from the offices of our local partner in Ivory Coast. Your role also includes promoting access to clean energy for all by sharing your knowledge and building the skills of local teams. You will be the main point of contact for customers, assisting and advising them on how to use their solar kits/systems—either directly or via the local partner’s call center.

What you will be doing

• Diagnose solar system components, identify issues, and help resolve them.
• Act as the main technical contact for the Spark partner/distributor regarding field issues.
• Test, troubleshoot, and repair electrical systems and solar equipment.
• Provide remote or on-site support to the Spark partner/distributor.
• Train and advise customers and installers on the proper use of their equipment.
• Document and prepare reports on work performed and components used.
• Assist product management teams in defining and improving the customer experience.
• Regularly train sales and technical teams to help them excel in their roles.

What you will bring

• Degree or diploma in electrical, electronic, or solar engineering with at least 2 years experience in the industry.

• Proven knowledge of electrical measurement and troubleshooting tools.
• Interest in sustainability and a willingness to learn about the benefits of renewable energy.
• Willingness to travel within Ivory Coast for regular training and technical support activities.
• Proficiency in office software and online platforms (Word, Excel, Teams, Outlook/Email).
• Strong interpersonal skills and a customer service mindset. You enjoy teamwork and naturally take initiative when needed. If a customer reaches out with an issue outside of business hours, you’re happy to help solve the issue.
• Strong written and spoken English skills are a must. You’ll be working with our international support staff on a daily basis and all our communication is in English.

Recruitment process

• First conversation with Pieke (Technical Support Manager).
• Second interview with Pieke (Technical Support Manager) and one solar technician.
• If we both feel good, you’re in. (English Resume is a must)

About Spark

We believe that solar-powered lives are future-proof lives. Spark is a Dutch social enterprise that designs and manufactures plug & play, smart solar home systems for emerging markets. These modular and affordable energy systems enable millions of people in off-grid communities to climb the energy ladder. With Spark, access to affordable electricity is just the beginning. We believe that diverse perspectives from varied experiences strengthen our impact. Our mission is to build a clean energy ecosystem that allows even the smallest communities to become energy-resilient through our grid.

Spark is an equal opportunity employer, and we encourage applications from people of all genders, races, ethnicities, and backgrounds. We especially value applications that bring a unique perspective and diverse skill set.

Do you not meet every single requirement? We strive to create a diverse, inclusive and authentic work environment. So, if you are interested in this position, we encourage you to apply anyway; enthusiasm is more important for us.